Refund policy

Here's how returns, cancellations and refunds work. Please read this before you buy.

Change of mind

We can't accept returns or exchanges for change of mind. That includes ordering the wrong size, so please check sizes before you order.

Damaged, faulty or wrong items

If anything arrives damaged, faulty, not as described or not what you ordered, email us at support@reviva.tv within 30 days of delivery. Include your order number and a photo of the problem. We'll send you a replacement or give you a full refund. In most cases a photo is all we need, so you won't have to send anything back. If we do need the item back, we'll tell you how and cover the return shipping.

Cancellations

We start work on orders quickly. If you need to cancel, email us as soon as possible. We can cancel and fully refund any order that hasn't gone into production yet. Once an item is in production, we can't cancel it.

How refunds are paid

Refunds go back to the card or payment method you used, in the currency you paid in. Once we've approved a refund it usually takes 5 to 10 business days to reach your account, depending on your bank.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws where you live. Where those laws give you more, they apply.